Remote Tech Service Specialist, Surgical Robotics

Foundation; La Coruña; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Competitive benefits package

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 platform across EMEA. You will communicate complex technical issues to healthcare professionals, startups, and field engineers while maintaining high service standards.

The role requires a biomedical/electrical/mechanical engineering background or medical degree with technical skills, plus fluency in English, Portuguese and Italian.

Qualifications

• Bachelor’s or master’s degree in biomedical/electrical/mechanical engineering, or a medical degree with tech skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in capital equipment environments.
• Highly organized, able to multi-task and prioritize assignments.
• Experience with software troubleshooting and process analysis.

Responsibilities

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE; act as technical liaison.
• Drive escalation and initiate field service as needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment; own continuous improvement projects.
• Ensure all documentation and system entries are completed promptly.
• Focus on remote support with occasional onsite training domestically and internationally.

Skills

Robotics experience

Analytical skills

Problem solving

Multilingual communication

Education

Biomedical/Electrical/Mechanical engineering

Medical degree with tech skills

Tools

DS1 software

Hugo robotic system

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 platform across EMEA. You will communicate complex technical issues to healthcare professionals, startups, and field engineers while maintaining high service standards.

The role requires a biomedical/electrical/mechanical engineering background or medical degree with technical skills, plus fluency in English, Portuguese and Italian.