Remote Surgical Robotics Tech Specialist

Tech Sales Jobs; La Coruña; Remote; EUR 30,000 - 79,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic-assisted surgery system and the DS1 platform across the EMEA region. You will explain complex technical issues to healthcare professionals and collaborate with field service engineers to resolve escalated problems.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years of relevant experience, and fluency in Portuguese, English and Italian.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years relevant experience, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized, flexible, and able to multi-task and prioritize multiple assignments.
• Experience with analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues and initiate required field service support.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and ownership of improvement projects.
• Ensure all documentation/system entries are completed promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• On-call availability 7AM-7PM CET; rotating among colleagues.

Skills

Robotics/motion control

Analytical skills

Technical problem solving

Software troubleshooting

Communication (multilingual)

Education

Biomedical/Electrical/Mechanical engineering

Job description

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic-assisted surgery system and the DS1 platform across the EMEA region. You will explain complex technical issues to healthcare professionals and collaborate with field service engineers to resolve escalated problems.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years of relevant experience, and fluency in Portuguese, English and Italian.