Remote Technical Service Specialist, Surgical Robotics

Axalta Coat. Sys. Spain; Llanera; A distancia; EUR 38.000 - 56.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a remote Technical Service Specialist for the Surgical Robotics portfolio in the EMEA region. You will support the Hugo robotic-assisted surgery system and the DS1 analytics platform, explaining complex technical issues to healthcare professionals, startup specialists, and field service engineers.

The role requires an engineering degree with 4+ years of experience (or medical degree with technical skills), and fluency in Portuguese, English and Italian.

Formación

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering (or medical degree with technical skills).
• Multilingual: Portuguese, English and Italian are required (C1/C2).
• Experience with robotics or motion control in large capital equipment.

Responsabilidades

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve issues, initiating field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Ensure documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training and support.

Conocimientos

Robotics experience

Portuguese

English

Italian

Analytical problem solving

Software troubleshooting

Organizational skills

Healthcare equipment

Educación

Bachelor's or Master's in biomedical/electrical/mechanical engineering

Descripción del empleo

Medtronic is seeking a remote Technical Service Specialist for the Surgical Robotics portfolio in the EMEA region. You will support the Hugo robotic-assisted surgery system and the DS1 analytics platform, explaining complex technical issues to healthcare professionals, startup specialists, and field service engineers.

The role requires an engineering degree with 4+ years of experience (or medical degree with technical skills), and fluency in Portuguese, English and Italian.