Remote Tech Service Specialist – Surgical Robotics

Barceló Group; Islas Baleares; Remote; EUR 37,000 - 60,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform to support HCP, SUS, and FSE across EMEA. This full-time role requires strong communication, problem-solving, and the ability to explain complex technical issues over remote channels.

The ideal candidate holds an engineering degree with robotics experience, fluent English, Portuguese, and Italian, and is prepared for domestic and international travel as needed.

Qualifications

• Bachelor's or master's degree in biomedical, electrical, or mechanical engineering.
• Fluent in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Portuguese

English

Italian

Robotics

Education

Bachelor's or master's degree in biomedical/electrical/mechanical engineering

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform to support HCP, SUS, and FSE across EMEA. This full-time role requires strong communication, problem-solving, and the ability to explain complex technical issues over remote channels.

The ideal candidate holds an engineering degree with robotics experience, fluent English, Portuguese, and Italian, and is prepared for domestic and international travel as needed.