Remote Surgical Robotics Technical Service Specialist

Confair Group; Marbella; Remote; EUR 50,000 - 70,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 across EMEA. You will explain complex technical issues to healthcare professionals, SUS, and FSE, coordinating remote and onsite activities as needed.

Ideal candidates have an engineering or medical degree with robotics experience, fluent Portuguese, English, and Italian, and strong analytical skills in a high-tech operating room environment.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering or medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Strong analytical and problem-solving skills with ability to explain technical issues.

Responsibilities

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation process and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform tasks requiring judgment and own continuous improvement projects.

Skills

Biomedical engineering

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Multitasking

Software troubleshooting

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 across EMEA. You will explain complex technical issues to healthcare professionals, SUS, and FSE, coordinating remote and onsite activities as needed.

Ideal candidates have an engineering or medical degree with robotics experience, fluent Portuguese, English, and Italian, and strong analytical skills in a high-tech operating room environment.