Remote Surgical Robotics Technical Support Specialist

Iceye; Almería; Remote; EUR 30,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 analytics across EMEA. You will explain complex technical issues to healthcare professionals, startups, and field engineers while ensuring timely resolutions.

Ideal candidates hold engineering degrees with robotics experience, are fluent in Portuguese, English and Italian, and can work remotely with periodic international travel.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of relevant experience or advanced degree with 2+ years, or a medical degree with tech skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment environment.
• Highly organized with ability to be flexible, multi-task and prioritize.
• Experience with analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE; act as technical liaison between stakeholders and operating unit.
• Drive escalation to resolve customer issues; initiate required field service support.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of continuous improvement projects.
• Ensure documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite travel domestically and internationally.
• Regular working hours 8:00–16:30 CET; on-call 7AM–7PM (rotation).

Skills

Portuguese

English

Italian

Robotics experience

Motion control

Analytical thinking

Software troubleshooting

Education

Bachelor's or master's in biomedical/electrical/mechanical engineering

Medical degree with technical skills

Tools

Hugo robotic system

DS1 analytics platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 analytics across EMEA. You will explain complex technical issues to healthcare professionals, startups, and field engineers while ensuring timely resolutions.

Ideal candidates hold engineering degrees with robotics experience, are fluent in Portuguese, English and Italian, and can work remotely with periodic international travel.