Remote Surgical Robotics Technical Support Specialist

Iceye; Nava; A distancia; EUR 30.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics in the EMEA region. The role focuses on supporting the Hugo robotic system and DS1 in a remote capacity, with international travel for onsite training as needed.

The position requires advanced engineering education and fluency in Portuguese, English, and Italian, with experience in robotics or motion control. The workday runs CET hours with on-call rotation across the region.

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering.
• Alternatively a medical degree with technical skills and experience.
• Experience with robotics or motion control in a large capital equipment environment.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues and initiate field service support as needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and own continuous improvement projects.
• Ensure all documentation/system entries are fully complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular working hours 8:00-16:30 CET; on-call 7:00-19:00, rotation among colleagues.

Conocimientos

Portuguese (Fluent)

English (Fluent)

Italian (Fluent)

Robotics experience

Analytical skills

Problem solving

Educación

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics in the EMEA region. The role focuses on supporting the Hugo robotic system and DS1 in a remote capacity, with international travel for onsite training as needed.

The position requires advanced engineering education and fluency in Portuguese, English, and Italian, with experience in robotics or motion control. The workday runs CET hours with on-call rotation across the region.