Remote Surgical Robotics Technical Specialist

TRM Labs; Islas Baleares; A distancia; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan (MIP)

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for our Surgical Robotics portfolio in EMEA. You will provide expert remote support for the Hugo robotic system and DS1 analytics to healthcare professionals, startups, and field engineers, combining technical knowledge with strong communication.

Ideal candidates hold an engineering degree with robotics experience, are fluent in Portuguese, English, and Italian, and can work across international teams.

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering with relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Robotics or motion control experience in large capital equipment.

Responsabilidades

• Provide remote technical support for Hugo and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Conocimientos

Robotics experience

Software troubleshooting

Problem solving

Organized / multitasking

Portuguese

English

Italian

Educación

Bachelor's or Master's in Biomedical/Electrical/Mechanical engineering

Medical degree with technical skills

Herramientas

Hugo robotic system

DS1 platform

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for our Surgical Robotics portfolio in EMEA. You will provide expert remote support for the Hugo robotic system and DS1 analytics to healthcare professionals, startups, and field engineers, combining technical knowledge with strong communication.

Ideal candidates hold an engineering degree with robotics experience, are fluent in Portuguese, English, and Italian, and can work across international teams.