Remote Surgical Robotics Support Engineer

TRM Labs; Oña; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will explain complex tech issues to HCPs, SUS, and FSEs, supporting Hugo robotic systems and DS1 analytics in a remote capacity.

Role requires engineering background with robotics experience, fluency in Portuguese, English and Italian, and willingness for domestic/international travel. Strong problem-solving and communication skills are essential.

Qualifications

• Bachelor’s or Master’s in biomedical/electrical/mechanical engineering with 4+ years of relevant experience or an advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with ability to be flexible, multi-task and prioritize assignments.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
• Drive escalation to resolve customer issues, initiating field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular hours 8:00–16:30 CET; on-call 7 AM–7 PM with rotating schedules.

Skills

Robotics experience

Motion control

Software troubleshooting

Analytical problem solving

Multitasking

Organized

Communication skills

Education

Bachelor's or Master’s in biomedical/electrical/mechanical engineering

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will explain complex tech issues to HCPs, SUS, and FSEs, supporting Hugo robotic systems and DS1 analytics in a remote capacity.

Role requires engineering background with robotics experience, fluency in Portuguese, English and Italian, and willingness for domestic/international travel. Strong problem-solving and communication skills are essential.