Remote Surgical Robotics Tech Support Specialist

Werfen; Granada; A distancia; EUR 42.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan (MIP)

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across Europe. You will explain complex technical issues to healthcare professionals and field engineers, often working remotely with occasional domestic or international onsite training.

The role requires engineering credentials, fluency in Portuguese, English and Italian, and hands-on robotics experience.

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in capital equipment environments.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues and initiate field service if needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of continuous improvement projects.
• Ensure documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.

Conocimientos

Portuguese (C1/C2)

English (C1/C2)

Italian (C1/C2)

Robotics experience

Analytical skills

Educación

Biomedical/ electrical/ mechanical Eng

Medical degree (with technical skills)

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across Europe. You will explain complex technical issues to healthcare professionals and field engineers, often working remotely with occasional domestic or international onsite training.

The role requires engineering credentials, fluency in Portuguese, English and Italian, and hands-on robotics experience.