Remote Surgical Robotics Support Specialist

Zeus Packaging Spain; Málaga; A distancia; EUR 30.000 - 79.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for surgical robotics to support Hugo and DS1 platforms across EMEA. You will serve as a technical liaison to healthcare professionals, start-up specialists, and field engineers, handling escalations and contributing to continuous improvement.

The role emphasizes remote support with occasional onsite and international travel, requiring strong communication, analytical skills, and fluency in multiple languages including Portuguese,

Formación

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, or medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in large capital equipment.
• Highly organized, flexible, able to multi-task and prioritize.
• Experience with analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE as a technical liaison.
• Drive escalation to resolve issues, initiating required field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities with judgment and ownership of continuous improvement projects.
• Ensure documentation and system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.

Conocimientos

Engineering degree

Robotics experience

Multilingual English/Portuguese/italy

Problem solving

Software troubleshooting

Educación

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Herramientas

Hugo robotic system

DS1 software platform

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for surgical robotics to support Hugo and DS1 platforms across EMEA. You will serve as a technical liaison to healthcare professionals, start-up specialists, and field engineers, handling escalations and contributing to continuous improvement.

The role emphasizes remote support with occasional onsite and international travel, requiring strong communication, analytical skills, and fluency in multiple languages including Portuguese,