Remote Surgical Robotics Technical Service Specialist

Emerson Electric Co; Lérida; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic seeks a full-time remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 AI platform across EMEA. You will explain complex technical issues to health care professionals, SUS and FSE, and contribute to continuous improvement.

The role requires engineering credentials and fluency in Portuguese, English and Italian, with potential domestic/international travel. Excellent communication and problem-solving skills are essential.

Qualifications

• Bachelor’s or master’s degree in biomedical, electrical or mechanical engineering with relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure documentation and system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Operate within regular hours 8:00-16:30 CET; on-call 7AM-7PM with rotating coverage.

Skills

Biomedical engineering

Electrical engineering

Mechanical engineering

Robotics experience

Analytical problem solving

Multilingual communication

Education

Bachelor's or master's degree in biomedical/electrical/mechanical engineering

Medical degree with technical skills

Job description

Medtronic seeks a full-time remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 AI platform across EMEA. You will explain complex technical issues to health care professionals, SUS and FSE, and contribute to continuous improvement.

The role requires engineering credentials and fluency in Portuguese, English and Italian, with potential domestic/international travel. Excellent communication and problem-solving skills are essential.