Remote Surgical Robotics Technical Service Specialist

Anv Insurance; La Coruña; Remote; EUR 37,000 - 80,000; Full time

Benefits offered by this job

MIP incentive

Flexible benefits

Job summary

Medtronic seeks a remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic-assisted system and DS1 analytics across EMEA. You will deliver remote technical support to HCPs, SUSs and FSEs, troubleshoot issues, and coordinate with field teams.

The role requires a biomedical/engineering background, fluency in Portuguese, English and Italian, and the ability to work across multiple countries with on-site support as needed.

Qualifications

• Bachelor's or Master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Biomedical engineering

Electrical engineering

Mechanical engineering

Robotics experience

English proficiency

Portuguese fluency

Italian fluency

Problem solving

Documentation

Education

Engineering degree

Master's degree

Medical degree with tech skills

Tools

DS1 analytics platform

Hugo robotic system

Field service tools

Job description

Medtronic seeks a remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic-assisted system and DS1 analytics across EMEA. You will deliver remote technical support to HCPs, SUSs and FSEs, troubleshoot issues, and coordinate with field teams.

The role requires a biomedical/engineering background, fluency in Portuguese, English and Italian, and the ability to work across multiple countries with on-site support as needed.