Remote Surgical Robotics Technical Service Specialist

Iceye; Gijón; A distancia; EUR 40.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan (MIP)

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 in the EMEA region. You will explain complex technical issues to healthcare professionals, SUS, and field service engineers while supporting remotely and traveling occasionally for on-site training.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years of relevant experience (or 2 years with advanced degree), and fluency in Portuguese, English, and Italian.

Formación

• Engineering degree or equivalent
• Experience with robotics or motion control in large capital equipment
• Strong analytical and problem-solving skills
• Excellent communication with health-care professionals and engineers
• Willingness for remote support with occasional on-site travel

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve issues and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Own documentation and ensure prompt, complete entries.
• Focus on remote support with occasional on-site training (domestic and international).
• Maintain regular hours 8:00–16:30 CET; on-call 7AM–7PM rotation.

Conocimientos

Robotics experience

Technical communication

Software troubleshooting

Analytical thinking

Organizational skills

Educación

Bachelor's or Master's in Biomedical/Electrical/Mechanical Engineering

Medical degree with technical skills (alternative)

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 in the EMEA region. You will explain complex technical issues to healthcare professionals, SUS, and field service engineers while supporting remotely and traveling occasionally for on-site training.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years of relevant experience (or 2 years with advanced degree), and fluency in Portuguese, English, and Italian.