Remote Surgical Robotics Specialist

Thyme; Málaga; Remote; EUR 42,000 - 75,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 across EMEA. You will communicate with healthcare professionals, SUS, and FSEs, guiding remote troubleshooting and occasional on-site training.

This role emphasizes analytical thinking, problem-solving, and strong documentation practices. Ideal candidates hold an engineering degree (or medical degree with tech skills) and are fluent in Portuguese, English, and Italian.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering (or medical degree with technical skills).
• Experience in robotics or motion control within a large capital equipment environment.
• Fluency in Portuguese, English and Italian (C1/C2).

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to healthcare professionals and field engineers.
• Drive escalation and coordinate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Own documentation and continuous improvement activities.
• Occasional onsite support domestically and internationally.

Skills

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Software troubleshooting

Education

Biomedical/Electrical/Mechanical Engineering degree

Medical degree with technical skills

Tools

Hugo robotic system

DS1 analytics platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 across EMEA. You will communicate with healthcare professionals, SUS, and FSEs, guiding remote troubleshooting and occasional on-site training.

This role emphasizes analytical thinking, problem-solving, and strong documentation practices. Ideal candidates hold an engineering degree (or medical degree with tech skills) and are fluent in Portuguese, English, and Italian.