Remote Robotics Technical Service Specialist

Fundación Universitaria San Pablo Ceu

Badajoz

Remote

EUR 30,000 - 79,000

Full time

5 days ago

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Job summary

Medtronic is seeking a full-time remote Technical Service Specialist for the Hugo robotic-assisted surgery system and the DS1 platform across the EMEA region. You will provide expert remote technical support to healthcare professionals, SUS and FSEs, helping explain complex issues and guide service actions from a remote setting.

The role requires an engineering background with 4+ years in robotics or capital equipment, and fluency in English, Portuguese and Italian.

Qualifications

Engineering degree with minimum 4 years of relevant experience or advanced degree with minimum 2 years experience, or medical degree with technical skills.
Fluency in Portuguese, English and Italian (C1/C2).
Experience with robotics or motion control in a large capital equipment environment.
Strong organizational, multi-tasking and prioritization abilities.
Experience troubleshooting software and technical issues.

Responsibilities

Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
Lead escalation and coordinate field service when needed.
Collaborate with other specialists to troubleshoot complex requests.
Own documentation and drive continuous improvement initiatives.
Occasional onsite training/support domestically and internationally.