Remote Robotics Technical Service Specialist

Smartness; Badajoz; À distance; EUR 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medtronic Incentive Plan (MIP)

Résumé du poste

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and DS1 AI platform for the EMEA region. You will communicate complex technical issues to Health Care Professionals, Start-up specialists, and Field Service Engineers, primarily remotely.

The role requires an engineering degree with robotics experience, fluency in Portuguese, English and Italian, and strong problem-solving skills.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years relevant experience or advanced degree with 2+ years.
• Medical degree with technical skills and experience also acceptable.
• Fluency in Portuguese, English and Italian (C1/C2).
• Robotics or motion control experience in a large capital equipment environment.
• Highly organized with ability to multi-task and prioritize.

Responsabilités

• Provide remote technical support for Hugo and DS1 to HCP, SUS and FSE.
• Escalate issues and coordinate field service when needed.
• Collaborate with other specialists to troubleshoot complex requests.
• Own documentation and drive continuous improvement activities.
• Occasional on-site training domestically and internationally.

Connaissances

Multilingual communication

Problem solving

Flexible / highly organized

Technical issue analysis

Software troubleshooting

Remote collaboration

Formation

Biomedical/Electrical/Mechanical engineering

Medical degree with technical skills

Outils

Hugo robotic system

DS1 AI platform

Description du poste

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and DS1 AI platform for the EMEA region. You will communicate complex technical issues to Health Care Professionals, Start-up specialists, and Field Service Engineers, primarily remotely.

The role requires an engineering degree with robotics experience, fluency in Portuguese, English and Italian, and strong problem-solving skills.