Remote Surgical Robotics Technical Specialist

Valsoft Corporation; Valencia; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic seeks a full-time remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 analytics platform. You will explain complex technical issues to HCPs, SUS and FSEs, and act as a liaison between stakeholders and the operating unit.

The role requires a biomedical/electrical/mechanical engineering background, fluency in Portuguese, English and Italian, and robotics/motion control experience.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of experience or higher degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to multitask and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Portuguese language

English language

Italian language

Robotics experience

Analytical skills

Problem solving

Software troubleshooting

Multi-tasking

Communication skills

Education

Bachelor's/Master's in Biomedical/Electrical/Mechanical Engineering

Job description

Medtronic seeks a full-time remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 analytics platform. You will explain complex technical issues to HCPs, SUS and FSEs, and act as a liaison between stakeholders and the operating unit.

The role requires a biomedical/electrical/mechanical engineering background, fluency in Portuguese, English and Italian, and robotics/motion control experience.