Remote Technical Service Specialist - Robotic Surgery

Wooptix; San Cristóbal de La Laguna; Remote; EUR 36,000 - 72,000; Full time

Job summary

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic system and DS1 in the EMEA region. You will explain complex technical issues to Health Care Professionals (HCP), Start-up specialists (SUS) and Field Service Engineers (FSE), and collaborate with colleagues on escalations.

You hold a biomedical/electrical/mechanical engineering degree with 4+ years of robotics-related experience, and you are fluent in Portuguese, English and Italian.

Qualifications

• Bachelor's or master's in engineering with 4+ years of relevant experience, or advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Strong problem-solving and organizational skills.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation and initiate field service support when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities requiring judgment; own continuous improvement projects.

Skills

Robotics experience

Motion control

Multilingual PT/EN/IT

Problem solving

Education

Bachelor's or master's in engineering (biomedical/electrical/mechanical)

Medical degree with technical skills

Job description

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic system and DS1 in the EMEA region. You will explain complex technical issues to Health Care Professionals (HCP), Start-up specialists (SUS) and Field Service Engineers (FSE), and collaborate with colleagues on escalations.

You hold a biomedical/electrical/mechanical engineering degree with 4+ years of robotics-related experience, and you are fluent in Portuguese, English and Italian.