Remote Surgical Robotics Tech Support Specialist

Emerson Electric Co; Madrid; Remote; EUR 30,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will explain complex issues to HCPs, SUS and FSEs, support Hugo and DS1, and travel occasionally for on-site training and support. Strong engineering background and languages are required.

You will work in a global, highly collaborative team with flexible hours and a focus on continuous improvement and patient outcomes.

Qualifications

• Bachelor's or master's degree in biomedical, electrical or mechanical engineering (or equivalent).
• Alternative: medical degree with technical skills and experience.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Act as a technical liaison between stakeholders and the operating unit.
• Drive escalation to resolve customer issues and request field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities with judgement and own continuous improvement projects.
• Ensure documentation and system entries are complete promptly; occasional on-site support.

Job description

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will explain complex issues to HCPs, SUS and FSEs, support Hugo and DS1, and travel occasionally for on-site training and support. Strong engineering background and languages are required.

You will work in a global, highly collaborative team with flexible hours and a focus on continuous improvement and patient outcomes.