Remote Surgical Robotics Tech Support Specialist

Werfen; Vitoria; A distancia; EUR 30.000 - 79.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan

Flexible Benefits Package

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics in Europe. You will provide remote support for the Hugo robotic system and DS1, liaising with healthcare professionals, start-up specialists, and field engineers.

This role requires multi-locale communication and collaboration across EMEA, with on-call duties and potential domestic/international onsite training. The position emphasizes technical problem-solving, documentation quality, and continuous improvement

Formación

• Bachelor's or master's in engineering with 4+ years experience or equivalent medical degree with tech skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Excellent organizational and multitasking abilities; strong problem-solving skills.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues with field service involvement.
• Collaborate with other technical service specialists to troubleshoot complex requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular hours 8:00–16:30 CET; on-call 7:00–19:00 rotation among colleagues.

Conocimientos

Robotics experience

English

Portuguese

Italian

Problem solving

Communication skills

Educación

Biomedical/Electrical/Mechanical engineering degree

Herramientas

DS1 platform

Robotics control systems

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics in Europe. You will provide remote support for the Hugo robotic system and DS1, liaising with healthcare professionals, start-up specialists, and field engineers.

This role requires multi-locale communication and collaboration across EMEA, with on-call duties and potential domestic/international onsite training. The position emphasizes technical problem-solving, documentation quality, and continuous improvement