Remote Surgical Robotics Tech Services Specialist

Rindus

Orce

Remote

EUR 38,000 - 56,000

Full time

3 days ago

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Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery system and the DS1 analytics platform across EMEA. You will explain complex technical issues to Health Care Professionals, start-up specialists, and Field Service Engineers, providing remote support with on-site visits as needed.

The role requires an engineering degree, 4+ years in robotics/medical equipment, and fluency in Portuguese, English and Italian.

Qualifications

Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
Fluency in Portuguese, English and Italian is required (C1/C2).
Experience with robotics or motion control within a large capital equipment environment.
Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
Experience with analysing technical issues and processes for continuous improvement.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
Collaborate with other technical service specialists to troubleshoot complex service requests.
Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
Responsible to ensure all documentation/system entries are fully complete promptly.
Focus on remote support, with occasional onsite support / training availability (domestically and international).