Remote Surgical Robotics Support & Training Specialist

Iceye

España

Remote

EUR 38,000 - 56,000

Full time

5 days ago

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Job summary

Medtronic is seeking a remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across EMEA. The role requires fluency in Portuguese, English and Italian, and a engineering background with robotics experience.

You will troubleshoot, escalate issues, and collaborate with field service engineers while providing remote technical support. The position offers full-time hours, potential domestic and international onsite work, and a compensation range

Qualifications

Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience or advanced degree with 2+ years.
Fluency in Portuguese, English and Italian (C1/C2).
Experience with robotics or motion control in large capital equipment.
Highly organized with the ability to multi-task and prioritize multiple assignments.
Experience with analysing technical issues and software troubleshooting.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE, acting as a liaison between stakeholders and the operating unit.
Drive escalation to resolve customer issues, initiating field service support when needed.
Collaborate with other technical service specialists to troubleshoot complex service requests.
Perform technical activities requiring judgment and own continuous improvement projects.
Ensure all documentation and system entries are complete promptly and accurately.
Focus on remote support with occasional onsite support domestically and internationally.
Regular working hours 8:00–16:30 CET; on-call 7:00–19:00 with rotating coverage.