Remote Surgical Robotics Tech Support Specialist

Amaris Consulting; Islas Baleares; Remote; EUR 30,000 - 79,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 across Europe. The role emphasizes technical excellence, cross-country collaboration, and strong communication with health care professionals and field engineers.

Ideal candidates possess engineering or medical backgrounds, fluency in Portuguese, English, and Italian, and a track record in operating-room environments.

Qualifications

• Bachelor's or master's in biomedical/ electrical/ mechanical engineering with relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in capital equipment.
• Strong organizational, multitasking and problem-solving skills.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.

Skills

Portuguese (C1/C2)

English (C1/C2)

Italian (C1/C2)

Robotics experience

Operating room environment

Analytical/problem-solving

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 across Europe. The role emphasizes technical excellence, cross-country collaboration, and strong communication with health care professionals and field engineers.

Ideal candidates possess engineering or medical backgrounds, fluency in Portuguese, English, and Italian, and a track record in operating-room environments.