Remote Spanish-speaking Customer Support Agent

Doméstiko.Com; Zaragoza; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive salary raises based on性能

Fully remote work arrangement

Comprehensive training program

Job summary

WhatJobs Direct in Spain is seeking dedicated Customer Service Agents to join our fully remote workforce. In this role, you will be the first point of contact for customers, providing helpful information and resolving inquiries via phone, email, and chat from your home office.

You will work remotely across Spain, with training and ongoing support to ensure a high standard of service, flexible hours, and opportunities for career progression within the company.

Qualifications

• Excellent communication and interpersonal skills in Spanish.
• Basic computer proficiency and ability to learn new software.
• Strong organizational and time management skills.
• Ability to work independently and as part of a remote team.
• Must have a reliable internet connection and a quiet workspace.
• A positive attitude and a genuine desire to help customers.
• Adaptability and willingness to learn.
• Must be legally eligible to work in Spain.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Skills

Spanish communication

Remote work

Digital literacy

Customer service mindset

Time management

Adaptability

Tools

CRM software

Job description

WhatJobs Direct in Spain is seeking dedicated Customer Service Agents to join our fully remote workforce. In this role, you will be the first point of contact for customers, providing helpful information and resolving inquiries via phone, email, and chat from your home office.

You will work remotely across Spain, with training and ongoing support to ensure a high standard of service, flexible hours, and opportunities for career progression within the company.