Agente de Atención al Cliente Remoto (España)

Careerwallet; Valencia; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive training program

Career progression opportunities

Supportive remote team environment

Job summary

WhatJobs Direct is seeking Customer Service Agents to join a fully remote team in Spain. You will be the first point of contact for customers, handling inquiries by phone, email, and chat with a focus on delivering exceptional support.

The role emphasizes strong communication, problem solving, and the ability to work independently in a virtual environment. A comprehensive training program and opportunities for career progression are provided.

Qualifications

• Strong communication and interpersonal skills in Spanish.
• Ability to work remotely with minimal supervision.
• Reliable internet and quiet workspace.
• Legal eligibility to work in Spain.
• Willingness to learn and adapt.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints with a focus on satisfaction.
• Document all interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Skills

Communication skills

Interpersonal skills

Time management

Organization

Remote work

Tools

CRM system

Job description

WhatJobs Direct is seeking Customer Service Agents to join a fully remote team in Spain. You will be the first point of contact for customers, handling inquiries by phone, email, and chat with a focus on delivering exceptional support.

The role emphasizes strong communication, problem solving, and the ability to work independently in a virtual environment. A comprehensive training program and opportunities for career progression are provided.