Especialista en Soporte al Cliente Remoto

Elitejob Busca Y Encuentra Empleo Tu Empleo Ideal.; Murcia; Remote; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Competitive starting salary

Fully remote work arrangement

Comprehensive training program

Career advancement opportunities

Supportive remote team environment

Valuable customer service experience

Flexible working hours

Employee assistance program

Job summary

WhatJobs Direct is expanding its team and seeking dedicated Customer Service Agents to join our fully remote workforce in Spain. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, and ensuring a positive user experience.

This role offers flexible hours, comprehensive training, and opportunities for career growth within a supportive remote team environment. Legally eligible to work in Spain is required.

Qualifications

• Previous experience in customer service is a plus
• Excellent communication and interpersonal skills in Spanish
• Basic computer proficiency and ability to learn new software
• Strong organizational and time management skills
• Ability to work independently and as part of a remote team
• Must have a reliable internet connection and a quiet workspace
• A positive attitude and a genuine desire to help customers
• Adaptability and willingness to learn
• Must be legally eligible to work in Spain

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer complaints and issues with a focus on customer satisfaction
• Document all customer interactions and resolutions in the CRM system
• Escalate complex issues to the appropriate department or supervisor
• Identify opportunities to improve the customer service process
• Maintain a high level of product knowledge
• Adhere to company policies and procedures
• Contribute to team goals and objectives

Job description

WhatJobs Direct is expanding its team and seeking dedicated Customer Service Agents to join our fully remote workforce in Spain. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, and ensuring a positive user experience.

This role offers flexible hours, comprehensive training, and opportunities for career growth within a supportive remote team environment. Legally eligible to work in Spain is required.