Agente de Atención al Cliente Remoto (España)

Ugf-Lleida; España; Remote; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Comprehensive training

Career advancement

Employee assistance

Job summary

WhatJobs Direct is seeking dedicated Customer Service Agents for a fully remote role based in Spain. You will be the first point of contact, handling inquiries via phone, email, and chat, and ensuring high customer satisfaction while maintaining up-to-date product knowledge.

This role offers flexible hours, professional training, and opportunities for career progression within a supportive remote team. A reliable internet connection and the ability to work independently are essential.

Qualifications

• Spanish language essential.
• Excellent communication and interpersonal skills.
• Ability to work remotely with minimal supervision.
• Strong time management and organizational skills.
• Comfortable using CRM systems to document interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Skills

Spanish language

Communication skills

Remote work

Time management

Independent worker

CRM software

Tools

CRM software

Job description

WhatJobs Direct is seeking dedicated Customer Service Agents for a fully remote role based in Spain. You will be the first point of contact, handling inquiries via phone, email, and chat, and ensuring high customer satisfaction while maintaining up-to-date product knowledge.

This role offers flexible hours, professional training, and opportunities for career progression within a supportive remote team. A reliable internet connection and the ability to work independently are essential.