Remote Spanish Customer Service Agent | Growth & Training

Grupoconstruyendoempleo; Pontevedra; Remote; EUR 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Comprehensive training

Career advancement opportunities

Supportive remote team

Flexible working hours

Employee assistance program

Job summary

WhatJobs Direct is expanding its customer service team and offering a fully remote role based in Spain. You will be the first point of contact for customers, delivering accurate information and resolving inquiries with empathy.

This position emphasizes Spanish-language communication, reliable internet, and a proactive, self-driven work style. The company provides comprehensive training, flexible hours, and opportunities for career advancement within a supportive remote team.

Qualifications

• Prior customer service experience is a plus.
• Excellent Spanish communication and interpersonal skills.
• Strong written and verbal communication.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely, professional manner.
• Provide accurate product and service information.
• Resolve complaints with a focus on satisfaction and retention.
• Document interactions in the CRM system.
• Escalate complex issues to the appropriate department.

Skills

Customer service

Spanish fluency

Written communication

Time management

Remote teamwork

Tools

CRM software

Job description

WhatJobs Direct is expanding its customer service team and offering a fully remote role based in Spain. You will be the first point of contact for customers, delivering accurate information and resolving inquiries with empathy.

This position emphasizes Spanish-language communication, reliable internet, and a proactive, self-driven work style. The company provides comprehensive training, flexible hours, and opportunities for career advancement within a supportive remote team.