Remote Spanish-Speaking Customer Service Agent — Spain

Grupo Casaverde; Badajoz; Remote; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Fully remote

Comprehensive training

Career advancement

Flexible hours

Remote team support

Job summary

WhatJobs Direct is expanding its team and seeks dedicated Customer Service Agents to join our fully remote workforce in Spain. This role offers flexible work-from-home arrangements and the chance to contribute to a supportive, virtual environment while building your skills.

You will respond to inquiries via phone, email, and chat, provide accurate product information, resolve issues, and document interactions in the CRM system. A positive attitude and Spanish fluency are essential.

Qualifications

• Experience in customer service is a plus, but not strictly required.
• Excellent communication and interpersonal skills in Spanish.
• Self-motivated with the ability to work remotely and manage time.
• Reliable internet and a quiet workspace.
• Legally eligible to work in Spain.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Provide accurate information about products and services.
• Resolve complaints with a focus on customer satisfaction.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department.
• Identify opportunities to improve customer service processes.

Skills

Spanish language proficiency

Customer service

Remote work ability

CRM basics

Organization & time management

Job description

WhatJobs Direct is expanding its team and seeks dedicated Customer Service Agents to join our fully remote workforce in Spain. This role offers flexible work-from-home arrangements and the chance to contribute to a supportive, virtual environment while building your skills.

You will respond to inquiries via phone, email, and chat, provide accurate product information, resolve issues, and document interactions in the CRM system. A positive attitude and Spanish fluency are essential.