Remote Spanish-Speaking Customer Service Agent

Jobbydoo; Zaragoza; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Fully remote work arrangement

Comprehensive training program

Career advancement opportunities

Flexible working hours

Supportive remote team environment

Job summary

WhatJobs Direct is seeking Customer Service Agents to join a fully remote team operating across Spain. You will be the first contact for customers, delivering helpful information, resolving issues, and recording interactions in the CRM system.

Ideal candidates may have prior customer service experience and must communicate effectively in Spanish, with a reliable internet connection and a quiet workspace for remote work. Training and growth opportunities are provided.

Qualifications

• Experience in customer service is a plus, but not strictly required.
• Excellent Spanish communication and interpersonal skills.
• Ability to learn new software and work independently in a remote setup.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Skills

Spanish (native fluent)

Customer service

Communication

CRM system

Remote work

Time management

Tools

CRM software

Job description

WhatJobs Direct is seeking Customer Service Agents to join a fully remote team operating across Spain. You will be the first contact for customers, delivering helpful information, resolving issues, and recording interactions in the CRM system.

Ideal candidates may have prior customer service experience and must communicate effectively in Spanish, with a reliable internet connection and a quiet workspace for remote work. Training and growth opportunities are provided.