Remote Customer Service Agent (Spain) - Spanish Speaker

Homa; Toledo; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive training program

Career progression opportunities

Supportive remote team

Flexible hours

Employee assistance program

Job summary

WhatJobs Direct in Spain is expanding its team and seeking dedicated Customer Service Agents to join our fully remote workforce. You will be the first point of contact for many customers, delivering helpful support from your home office.

Responsibilities include responding to inquiries by phone, email, and chat; providing accurate product information; resolving issues to ensure satisfaction; and documenting interactions in the CRM. Training and career growth are available.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Provide accurate information about products and services.
• Resolve customer complaints with a focus on satisfaction.
• Document all interactions and resolutions in the CRM.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain up-to-date knowledge of products and policies.
• Adhere to company policies and procedures.
• Contribute to team goals and performance metrics.

Job description

WhatJobs Direct in Spain is expanding its team and seeking dedicated Customer Service Agents to join our fully remote workforce. You will be the first point of contact for many customers, delivering helpful support from your home office.

Responsibilities include responding to inquiries by phone, email, and chat; providing accurate product information; resolving issues to ensure satisfaction; and documenting interactions in the CRM. Training and career growth are available.