Remote Spanish-Speaking Customer Service Agent

Colvetsevilla; Sevilla; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fully remote

Comprehensive training

Career advancement

Flexible hours

Employee assistance program

Job summary

WhatJobs Direct is seeking dedicated Customer Service Agents to join a fully remote team operating across Spain. You will be the first point of contact for customers, delivering accurate product information and resolving issues with a strong focus on satisfaction.

The role emphasizes remote collaboration, professional growth, and a healthy work-life balance. Candidates should possess excellent Spanish communication skills, basic computer proficiency, and the ability to work independently in a

Qualifications

• Spanish language proficiency
• Experience in customer service is a plus
• Strong communication skills
• Excellent time management and organizational abilities

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Skills

Spanish language

Customer service

Communication

Time management

Job description

WhatJobs Direct is seeking dedicated Customer Service Agents to join a fully remote team operating across Spain. You will be the first point of contact for customers, delivering accurate product information and resolving issues with a strong focus on satisfaction.

The role emphasizes remote collaboration, professional growth, and a healthy work-life balance. Candidates should possess excellent Spanish communication skills, basic computer proficiency, and the ability to work independently in a