Agente de Servicio al Cliente Remoto (Español)

Inox-Formes, S.L.; Barcelona; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary based on experience

Comprehensive training program

Job summary

WhatJobs Direct is expanding its customer service team and offers a fully remote role across Spain. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, and ensuring high satisfaction levels in a supportive virtual environment.

The role emphasizes clear communication in Spanish, strong organization, and the ability to work independently from a home office, with ongoing training and opportunities for professional growth.

Qualifications

• Previous experience in customer service is a plus.
• Excellent communication and interpersonal skills in Spanish.
• Basic computer proficiency and ability to learn new software.
• Strong organizational and time management skills.
• Ability to work independently and as part of a remote team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Skills

Spanish language

Customer service

Time management

Remote work

CRM software

Tools

CRM system

Job description

WhatJobs Direct is expanding its customer service team and offers a fully remote role across Spain. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, and ensuring high satisfaction levels in a supportive virtual environment.

The role emphasizes clear communication in Spanish, strong organization, and the ability to work independently from a home office, with ongoing training and opportunities for professional growth.