Remote Spanish-Speaking Customer Support Agent

Grupo Noa'S; Santander; Remote; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Fully remote work arrangement

Comprehensive training provided

Career advancement opportunities

Flexible working hours

Job summary

WhatJobs Direct is expanding its remote customer service team in Spain. You will be the first point of contact for customers, handling inquiries via phone, email, and chat to provide accurate product information and resolutions.

The role offers flexible hours and continuous training to build product knowledge while you work from your home office. Join a supportive virtual environment focused on excellent service.

Qualifications

• Previous experience in customer service is a plus, but not strictly required.
• Excellent communication and interpersonal skills in Spanish.
• Basic computer proficiency and ability to learn new software.
• Strong organizational and time management skills.
• Ability to work independently and as part of a remote team.
• Must have a reliable internet connection and a quiet workspace.
• A positive attitude and a genuine desire to help customers.
• Adaptability and willingness to learn.
• Must be legally eligible to work in Spain.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Skills

Spanish language proficiency

Excellent communication

Interpersonal skills

Written communication

Time management

Ability to learn software

Independent worker

Tools

CRM software

Job description

WhatJobs Direct is expanding its remote customer service team in Spain. You will be the first point of contact for customers, handling inquiries via phone, email, and chat to provide accurate product information and resolutions.

The role offers flexible hours and continuous training to build product knowledge while you work from your home office. Join a supportive virtual environment focused on excellent service.