Asesor de Servicio al Cliente Remoto - Jornada Completa

Careerwallet; La Coruña; Remote; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Comprehensive training program

Career advancement

Supportive remote team

Flexible working hours

Job summary

WhatJobs Direct is seeking dedicated Customer Service Agents to join our fully remote workforce in Spain. You will be the first point of contact for customers, delivering helpful and accurate information and resolving issues via phone, email, and chat.

This remote role offers flexible hours, a training program, and opportunities for career growth within a supportive, connected virtual team across Spain.

Qualifications

• Previous experience in customer service is a plus.
• Excellent communication and interpersonal skills in Spanish.
• Comfort with remote work and learning new software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Skills

Customer service

Spanish proficiency

Remote work

Job description

WhatJobs Direct is seeking dedicated Customer Service Agents to join our fully remote workforce in Spain. You will be the first point of contact for customers, delivering helpful and accurate information and resolving issues via phone, email, and chat.

This remote role offers flexible hours, a training program, and opportunities for career growth within a supportive, connected virtual team across Spain.