Remote Spanish & Galician Support Expert (Lisbon)

Workster; España; Híbrido; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance from day one

Relocation accommodation

Flight costs reimbursed

22 days annual leave

Comprehensive initial training

Permanent opportunity after two years

Descripción de la vacante

Workster is partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for a world‑leading entertainment and streaming platform. As the first point of contact, you will handle account management, billing enquiries, technical issues, and product information.

The role requires a 24/7 rotating schedule and relocation to Lisbon, with training delivered in English.

Formación

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Galician.
• English B1 or higher.

Responsabilidades

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries in a timely manner.
• Maintain high levels of customer satisfaction while meeting quality and performance standards.
• Communicate clearly and professionally throughout every customer interaction.
• Maintain a positive and customer-centric approach.
• Work within a multicultural and collaborative customer support environment.
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays.

Conocimientos

FluentCastilianSpanish

FluentGalician

English proficiency B1+

Customer service

Problem solving

Tech troubleshooting

Communication

Team collaboration

Adaptability

Descripción del empleo

Workster is partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for a world‑leading entertainment and streaming platform. As the first point of contact, you will handle account management, billing enquiries, technical issues, and product information.

The role requires a 24/7 rotating schedule and relocation to Lisbon, with training delivered in English.