Spanish & Galician-Speaking Customer Support Expert – Entertainment & Streaming

Workster; España; Híbrido; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance from day one

Relocation accommodation

Flight costs reimbursed

22 days annual leave

Comprehensive initial training

Permanent opportunity after two years

Descripción de la vacante

Workster is partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for a world‑leading entertainment and streaming platform. As the first point of contact, you will handle account management, billing enquiries, technical issues, and product information.

The role requires a 24/7 rotating schedule and relocation to Lisbon, with training delivered in English.

Formación

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Galician.
• English B1 or higher.

Responsabilidades

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries in a timely manner.
• Maintain high levels of customer satisfaction while meeting quality and performance standards.
• Communicate clearly and professionally throughout every customer interaction.
• Maintain a positive and customer-centric approach.
• Work within a multicultural and collaborative customer support environment.
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays.

Conocimientos

FluentCastilianSpanish

FluentGalician

English proficiency B1+

Customer service

Problem solving

Tech troubleshooting

Communication

Team collaboration

Adaptability

Descripción del empleo

Workster is partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms.

In this role, you will be the first point of contact for customers, assisting with account management, billing enquiries, technical issues, and questions about products and features.

Location & Work Model

• Remote position from mainland Portugal
• Relocation to Lisbon is required for candidates currently living outside Lisbon
• Relocation support and accommodation are available for eligible candidates
• After relocation and initial setup/training, you will work from home in Lisbon
• Occasional attendance at a Lisbon hub may be required for training, technical setup, or operational needs
• The position cannot be performed remotely from another Portuguese city without relocating to Lisbon

Your Role

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

Your Qualifications

• Full professional fluency in Castilian Spanish
• Full professional fluency in Galician
• English B1 or higher
• Excellent communication and interpersonal skills
• Strong customer service and problem-solving skills
• Comfortable working with technology and digital platforms
• Empathetic, adaptable, and attentive to detail
• Ability to work effectively in a fast-paced and team-oriented environment
• Comfortable assisting customers with technical troubleshooting
• Availability to work on a 24/7 rotating shift schedule
• Currently based in mainland Portugal or willing to relocate to Lisbon

The Offer

• Remote work from Lisbon
• Full-time position – 40 hours per week
• 8-hour shifts + additional lunch break
• 24/7 rotating schedule, Monday to Sunday
• Approximately 2 weeks of comprehensive initial training, delivered in English
• Training covering systems, products, services, customer management, and on-the-job activities
• Health insurance from the first day of the employment contract
• Holiday and Christmas allowances
• Relocation accommodation option for eligible candidates living more than 100 km from the workplace
• Flight costs reimbursed
• Initial employment contract expected to last 12 months
• Possibility of a permanent employment relationship after two years
• Portuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to applicable rules
• International and multicultural working environment
• Opportunity to support a globally recognised entertainment and streaming service
• Accommodation provided for eligible candidates
• Paid training
• Work remotely from Lisbon