Spanish & Galician Advisor - Online Streaming Platform - Lisbon w/ Relocation

Tavrion Dynamics; Lugo; Presencial; EUR 12.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight reimbursement

Comprehensive health insurance

Free Portuguese language classes

Accommodation option available

Descripción de la vacante

Tavrion Dynamics in Lisbon, Portugal is seeking Customer Care Specialists fluent in Spanish and Galician to join an international streaming platform team. You will handle account questions, subscriptions, payments, and technical issues with empathy and professionalism.

This 12‑month, full‑time role offers 40 hours weekly, rotating shifts Mon–Sun, flight reimbursement, health insurance, and free Portuguese language classes to help you thrive in a multicultural environment.

Formación

• Fluency in Spanish and Galician (C1/C2) and working knowledge of English (B1) is required or highly desirable.
• Previous customer service experience is a plus and helps in handling inquiries with empathy.
• Excellent communication and problem-solving skills are essential for clear interactions across channels.
• Comfortable using digital platforms and technology to assist customers.
• Positive, customer-focused, and professional attitude with ability to adapt to a rotating schedule.

Responsabilidades

• Provide customer support in Spanish and Galician via phone, email, and digital channels.
• Assist customers with account, subscriptions, billing, and technical inquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure high-quality customer interactions and satisfaction.
• Collaborate with internal teams for complex issues.

Conocimientos

Spanish

Galician

English (B1)

Customer service

Communication

Problem solving

Digital proficiency

Flexibility

Descripción del empleo

Are you fluent in Spanish & Galician and passionate about entertainment, technology, and delivering exceptional customer experiences? We’re looking for Customer Care Specialists to join our international team on the 16th of November in Lisbon, supporting customers of one of the world’s leading global streaming platforms. You'll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience. Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You'll Do

• Provide customer support in Spanish & Galician via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We're Looking For

• Fluent Spanish & Galician (C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Accommodation

• Base Salary: €1391.83 month
• Performance Bonus: Details shared during the recruitment process with the company.

With Accommodation

• Base Salary: €1059.33 month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work and live in Lisbon, Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.

Ready to take your customer service career to the next level in Lisbon? Apply now and become part of an international team where every interaction matters!