Remote Robotics Technical Support Specialist

Mercier Consultancy Medical; Granada; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform for health care professionals across EMEA. This full-time role emphasizes remote troubleshooting, strong communication, and collaboration with HCPs, SUS, and FSEs.

You will work across Spain, the Netherlands, Italy, and Portugal with remote work and occasional on-site visits. A country-based salary range applies and an incentive plan is available.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Portuguese

English

Italian

Robotics

Motion control

Software troubleshooting

Education

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree

Job description

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform for health care professionals across EMEA. This full-time role emphasizes remote troubleshooting, strong communication, and collaboration with HCPs, SUS, and FSEs.

You will work across Spain, the Netherlands, Italy, and Portugal with remote work and occasional on-site visits. A country-based salary range applies and an incentive plan is available.