Remote Robotics Support Specialist (Hugo RAS)

ZOLL Cardiac Management Solutions; Oña; Remote; EUR 38,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and DS1 in the EMEA region. You will explain complex technical issues to HCPs, SUS and FSEs, with a strong medical-technical background and in-depth operating room experience.

The role is full-time, offers cross-country collaboration, remote support with occasional on-site training across Europe, and salary ranges by country (Italy, Netherlands, Portugal, Spain).

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Multilingual communication

Robotics experience

Problem solving

Education

Biomedical engineering

Electrical engineering

Mechanical engineering

Tools

Software troubleshooting

Job description

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and DS1 in the EMEA region. You will explain complex technical issues to HCPs, SUS and FSEs, with a strong medical-technical background and in-depth operating room experience.

The role is full-time, offers cross-country collaboration, remote support with occasional on-site training across Europe, and salary ranges by country (Italy, Netherlands, Portugal, Spain).