Remote Robotics Technical Service Specialist

Mlabs

Ibiza

À distance

EUR 42 000 - 70 000

Plein temps

Il y a 3 jours

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Avantages offerts par ce poste

Medtronic Incentive Plan

Remote work option

Career growth opportunities

Résumé du poste

Medtronic is seeking a Remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 platform across EMEA. The role emphasizes clear communication with healthcare professionals, SUS and FSE, and requires strong technical and analytical skills in a remote setting.

You will handle escalations, collaborate with peers, and drive continuous improvement while meeting on-call demands.

Qualifications

Bachelor's or Master's in biomedical/electrical/mechanical engineering with 4+ years of experience (or advanced degree with 2+ years)
Medical degree with technical skills and experience is acceptable
Fluency in Portuguese, English and Italian (C1/C2) required
Experience with robotics or motion control in a large capital equipment environment
Highly organized with ability to multitask and prioritize assignments
Experience analyzing technical issues and driving improvements
Experience with software troubleshooting

Responsabilités

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE
Lead escalation processes and initiate field service when needed
Collaborate with other specialists to troubleshoot complex requests
Own improvement projects and document systems entries
Focus on remote support with occasional on-site training domestically and internationally
Work hours 08:00–16:30 CET; on-call 07:00–19:00 with rotating coverage