Remote Robotics Tech Service Specialist Multilingual

Amaris Consulting; Valencia; Remote; EUR 65,000 - 95,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery portfolio in EMEA. You will provide remote technical support for the Hugo system and DS1, acting as the liaison between healthcare professionals, SUS, and FSEs.

The role involves escalation, collaboration with peers, and continuous improvement initiatives. The position includes remote work with occasional domestic and international onsite support, primarily during regular hours 8:00–16:30 CET and

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Portuguese

English

Italian

Robotics

Motion control

Software troubleshooting

Organizational skills

Education

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree (optional)

Tools

Hugo robotic system

DS1 software

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery portfolio in EMEA. You will provide remote technical support for the Hugo system and DS1, acting as the liaison between healthcare professionals, SUS, and FSEs.

The role involves escalation, collaboration with peers, and continuous improvement initiatives. The position includes remote work with occasional domestic and international onsite support, primarily during regular hours 8:00–16:30 CET and