Remote Robotics Technical Support Specialist

Apertera; Granada; A distancia; EUR 38.000 - 56.000; Jornada completa

Descripción de la vacante

Medtronic seeks a remote Technical Service Specialist to support the Hugo robotic system and DS1 AI platform across Europe, handling complex issues for HCPs, SUS and FSEs while maintaining patient-focused service.

The role requires robotics experience, strong communication, and fluency in Portuguese, English, and Italian, with potential domestic and international travel for on-site support.

Formación

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Conocimientos

Robotics

Motion control

Analytical skills

Troubleshooting software

Organized

Multitasking

Communication skills

Portuguese, English, Italian

Educación

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree with technical skills

Descripción del empleo

Medtronic seeks a remote Technical Service Specialist to support the Hugo robotic system and DS1 AI platform across Europe, handling complex issues for HCPs, SUS and FSEs while maintaining patient-focused service.

The role requires robotics experience, strong communication, and fluency in Portuguese, English, and Italian, with potential domestic and international travel for on-site support.