Remote Robotics Technical Service Specialist - Hugo & DS1

Intuitive; Oviedo; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Job summary

Medtronic seeks a Remote Technical Service Specialist for the Hugo robotic-assisted surgery system and DS1 platform. You will deliver remote technical support, explain complex issues to HCPs, SUS, and FSEs, and drive escalations when needed.

The role requires robotics/motion control experience, strong analytical skills, and fluency in Portuguese, English, and Italian, with potential international travel.

Qualifications

• Bachelor's or master's in engineering with 4+ years of relevant experience, or medical degree with tech skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large-capital equipment.
• Strong analytical and problem-solving abilities with IT skills.

Responsibilities

• Provide remote technical support for Hugo system and DS1 to HCP/SUS/FSE.
• Act as technical liaison between stakeholders and operating unit.
• Drive escalation to resolve issues and coordinate field service when needed.
• Collaborate with other specialists to troubleshoot complex requests.
• Maintain documentation and support continuous improvement projects.
• Focus on remote support with occasional onsite training domestically and internationally.
• Work hours 8:00-16:30 CET; on-call 7AM-7PM with rotating coverage.

Skills

Robotics

Motion control

Technical issue analysis

Software troubleshooting

Portuguese/English/Italian

Organizational skills

Education

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree (with technical skills)

Job description

Medtronic seeks a Remote Technical Service Specialist for the Hugo robotic-assisted surgery system and DS1 platform. You will deliver remote technical support, explain complex issues to HCPs, SUS, and FSEs, and drive escalations when needed.

The role requires robotics/motion control experience, strong analytical skills, and fluency in Portuguese, English, and Italian, with potential international travel.