Remote Robotics & AI Technical Service Specialist

Ethos; Marbella; A distancia; EUR 38.000 - 60.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Service Specialist for the Hugo robotic system and DS1 platform within the EMEA region. The role emphasizes clear communication with HCPs, SUS, and FSEs, delivering remote support and occasional on-site assistance across multiple countries.

Ideal candidates hold a biomedical/electrical/mechanical engineering degree, speak Portuguese, English and Italian, and bring robotics/motion control experience in a capital equipment context.

Formación

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering with required experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized with ability to multi-task and prioritize.
• Experience analysing technical issues for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgement and ownership of improvements.
• Ensure documentation and entries are completed promptly.
• Focus on remote support with occasional onsite work domestically and internationally.
• Regular working hours 8:00–16:30 CET; on-call 7:00–19:00 with rotation.

Conocimientos

Robotics experience

Motion control

Software troubleshooting

Multitasking

Portuguese

English

Italian

Educación

Engineering degree

Descripción del empleo

Medtronic is seeking a Remote Technical Service Specialist for the Hugo robotic system and DS1 platform within the EMEA region. The role emphasizes clear communication with HCPs, SUS, and FSEs, delivering remote support and occasional on-site assistance across multiple countries.

Ideal candidates hold a biomedical/electrical/mechanical engineering degree, speak Portuguese, English and Italian, and bring robotics/motion control experience in a capital equipment context.