Remote Robotics Technical Service Specialist (Hugo RAS/DS1)

Alignerr Corp.; La Coruña; À distance; EUR 37 000 - 79 000; Plein temps

Avantages offerts par ce poste

Medtronic Incentive Plan (MIP)

Résumé du poste

Medtronic is seeking a remote Technical Service Specialist for the Hugo robotic-assisted surgery system and DS1 AI platform. You will support healthcare professionals and field engineers across EMEA, handling complex issues with analytical rigor and clear communication.

The role emphasizes strong collaboration, documentation discipline, and occasional on-site training domestically or internationally. Fluency in Portuguese, English, and Italian is essential, with 4+ years of engineering or

Qualifications

• Bachelor's or master's in biomedical, electrical, or mechanical engineering with 4+ years' experience, or advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in large capital equipment.

Responsabilités

• Provide remote technical support for Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation processes and initiate field service when needed.
• Collaborate with other service specialists to troubleshoot complex requests.
• Perform technical activities with judgment and ownership of improvement projects.
• Ensure documentation and system entries are completed promptly.

Connaissances

Engineering degree

Robotics experience

Software troubleshooting

Multilingual (PT, EN, IT)

Analytical thinking

Organized / multitask

Formation

Biomedical / Electrical / Mechanical engineering

Description du poste

Medtronic is seeking a remote Technical Service Specialist for the Hugo robotic-assisted surgery system and DS1 AI platform. You will support healthcare professionals and field engineers across EMEA, handling complex issues with analytical rigor and clear communication.

The role emphasizes strong collaboration, documentation discipline, and occasional on-site training domestically or internationally. Fluency in Portuguese, English, and Italian is essential, with 4+ years of engineering or