Remote Robotics Technical Service Specialist (Hugo/DS1)

Q.Beyond Ibérica; Marbella; Remote; EUR 56,000 - 74,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Competitive benefits package

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 AI platform. The role covers EMEA remote support with occasional on-site work, requiring strong technical and communication skills and experience in a operating room environment.

Fluency in Portuguese, English, and Italian is required, along with a biomedical/engineering background and robotics experience.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with required experience
• Advanced degree with required experience or medical degree with technical skills

Responsibilities

• Provide remote technical support for Hugo RAS system and DS1 to HCP, SUS and FSE
• Drive escalation to resolve customer issues and initiate field service as needed
• Collaborate with other specialists to troubleshoot complex service requests
• Perform technical activities requiring judgment and ownership of improvements
• Ensure documentation and system entries are complete promptly
• Focus on remote support with occasional onsite training domestically and internationally
• Adhere to regular hours 8:00-16:30 CET with on-call 7AM-7PM, rotation between colleagues

Skills

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Motion control experience

Analytical thinking

Organized

Software troubleshooting

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree (with technical skills)

Tools

DS1

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 AI platform. The role covers EMEA remote support with occasional on-site work, requiring strong technical and communication skills and experience in a operating room environment.

Fluency in Portuguese, English, and Italian is required, along with a biomedical/engineering background and robotics experience.