Remote Robotics Technical Service Specialist – Hugo & DS1

Portage Ventures Gp Inc.

Murcia

Remote

EUR 42,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic in multiple EU countries is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 analytics platform. You will support Health Care Professionals, start-up specialists, and Field Service Engineers across Europe, with a focus on remote diagnostics and timely issue resolution.

Ideal candidates hold an engineering degree with 4+ years in robotics or capital equipment, and fluent Portuguese, English, and Italian.

Qualifications

Bachelor's or master's degree in engineering with 4+ years of relevant experience, or advanced degree with 2+ years; medical degree with technical skills acceptable.
Fluency in Portuguese, English and Italian (C1/C2) required.
Experience with robotics or motion control in a large capital equipment environment.
Highly organized with ability to multitask and prioritize.
Experience with analysing technical issues for continuous improvement and software troubleshooting.

Responsibilities

Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
Drive escalation to resolve issues and initiate field service as needed.
Collaborate with other TS specialists to troubleshoot complex requests.
Own documentation and continuous improvement projects.
Predominantly remote support with occasional on-site training (domestic and international).
Regular hours 8:00–16:30 CET; on-call 7AM–7PM rotating.