Remote Robotics Technical Service Engineer (Hugo/DS1)

Apertera; Málaga; Remote; EUR 30,000 - 79,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 across EMEA. You will explain complex technical issues to healthcare professionals, SUS, and FSEs, while driving escalations and collaborating with global teams.

The role emphasizes remote troubleshooting, documentation, and occasional on-site training, with working hours 8:00–16:30 CET and an on-call rotation. Fluency in Portuguese, English, and Italian is required.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Robotics experience

Technical troubleshooting

Problem solving

Education

Biomedical/ Electrical/ Mechanical engineering degree

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 across EMEA. You will explain complex technical issues to healthcare professionals, SUS, and FSEs, while driving escalations and collaborating with global teams.

The role emphasizes remote troubleshooting, documentation, and occasional on-site training, with working hours 8:00–16:30 CET and an on-call rotation. Fluency in Portuguese, English, and Italian is required.